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Advance notice of impairment
We give clients the chance to proactively notify Southwest Airlines of any specific disability-related needs during and after scheduling.
Whenever reserving a new reservation, Customers could use the вЂњSpecial AssistanceвЂќ website link regarding the traveler & Payment Info page to point that he or she calls for help. When b king online, Customers may realize that there is a website link (identified with an italicized “i”) that directs an individual to the information on our policies for assisting Passengers with disabilities. Following the Customer has selected his/her s that are option(, the Customer should scroll down and complete the scheduling process.
In cases where a b king has already been developed, just click in the вЂњFLIGHT | HOTEL | CAR | VACATIONSвЂќ website link on the top of our webpage. Then, ch se вЂњManage ReservationsвЂќ from the вЂњFlightвЂќ column, input the required information, and select вЂњSearch.вЂќ From that page, go through the “Special support” link underneath the traveler name. When a Customer has added his/her option(s), the consumer should click вЂњUpdate InformationвЂќ and also the information will be saved to the CustomerвЂ™s b king.
Customers could also advise us of any disability-related travel requires at the full time of scheduling by phone or, in cases where a b king has already been made, by calling 1-800-I-FLY-SWA (1-800-435-9792) prior to visit.
We advise that clients arrive at the airport no later on than advised airport arrival time. If traveling having a energy wheelchair, in the event that we have to prepare the wheelchair for stowage, we possibly may ask that Customers relinquish his/her power wheelchair as much as an hour prior to departure. The customer will be transferred to an airport wheelchair until boarding begins in this case.
If traveling in a team of 10 or even more Customers who utilize wheelchairs, please advise us at the very least twenty four hours ahead of time by calling(1-800-435-9792 that is 1-800-I-FLY-SWA so that we are able to ensure adequate staffing and space into the cargo compartment associated with aircraft for the wheelchairs.
Assistance into the airport and with boarding
Clients aren’t needed to offer advance notice regarding the need for support; but, doing this helps us better prepare for the true range Customers who’ll need our assistance. Because we have no methods to recognize Customers whom require support on sight, Customers who possess requested such assistance must identify by themselves as requiring our assistance upon arrival to your airport, at any connection points, and upon arrival with their destination.
When b king a reservation that is new Customers might use the вЂњSpecial AssistanceвЂќ link (situated on the Passenger & Payment information page) to point which they need assistance. Whenever b king online, clients may observe that there exists a link (identified having a question mark) that directs the consumer to your information on our policies for assisting Passengers with disabilities. Following the Customer has chosen his/her option(s), the client should click that isвЂњContinue complete the b king process.
If a reservation has already been developed, click on on the вЂњFLIGHT | HOTEL | CARвЂќ link located on the top of our webpage. Then, select вЂњManage ReservationsвЂќ from the вЂњFlightвЂќ column, input the required information, and select вЂњContinue.вЂќ From that web page, click on the “Special Assistance” website link. As s n as a person has added his/her option(s), the consumer should click вЂњContinueвЂќ and also the information are going to be saved towards the CustomerвЂ™s reservation.
Customers might also advise us of any travel that is disability-related at the time of scheduling by telephone or, if a reservation had been made, by calling 1-800-I-FLY-SWA previous to travel.
Wheelchair help is available through the airport curb to/from gates and between gates allowing you to connect routes. Note Because we have no means to determine Customers who require assistance on sight, Customers who possess required help must recognize by themselves as requiring our help upon arrival to the airport, at any connection points, and upon arrival for their location.
Curbside check in isn’t offered by all airports or during all hours of procedure. The customer or someone acting on the CustomerвЂ™s behalf must enter the terminal to request assistance for the Customer if no uniformed Southwest Airlines Employees or Skycaps are positioned at the curb when a Customer arrives to the airport.
Escort assistance is available through the airport curb to/from gates and between gates to get in touch flights. More information can be acquired regarding our accommodation of Customers that are blind or have vision that is low clients who’ve intellectual disabilities.
Boarding (lift/transfer) help
We encourage the Customer being assisted to direct the Employees in just how best to perform the transfer and lift. A small wheelchair that will fit straight down the aircraft aisle is offered at every gate and will be used if assistance is needed. Each gate is also designed with a Passenger Transfer Kit (PTK), which contains a slip board and a transfer sling.
If your client needs a seat by having a movable aisle armrest to better enhance a lift and transfer, the location of movable aisle armrests can be obtained right here.
Preboarding is available for clients who’ve a certain seating have to accommodate their disability and/or need assistance in boarding the aircraft or stowing a device that is assistive. If your Customer having a impairment simply needs only a little additional time to board, we’ll enable the Consumer to board before Family Boarding, between the вЂњAвЂќ and вЂњBвЂќ groups. Those clients whom need extra time to board will receive a brand new boarding pass having an time designation that is extra. The designation serves as notification to our Operations (boarding) Agent that the consumer must be allowed to board before Family Boarding.
We are going to allow one travel friend to do something as anвЂќ that isвЂњattendant preboard by having a client with a impairment in the event that Consumer calls for the person’s support either to board or while regarding the aircraft. The customer requires assistance from only one other person, and any additional family members or friends are asked to board with their assigned group in most cases.
Clients should request preboarding from our Customer Service Agent at the admission countertop or departure gate. Our Agents are taught to ask questions that are fact-finding figure out in the event that Customer meets the skills described above. Those clients who be eligible for a preboarding will get a new boarding pass by having a preboarding designation. The designation serves as notification to y our Operations (boarding) Agent that the client should be permitted to preboard.